Refund Policy

This Refund Policy applies to all purchases and shipping services provided by Globalbuy for clients worldwide. By using our services, you agree to the terms below:

1. General Policy

Due to the personalized nature of our services, we do not offer refunds once a purchase has been made or a shipping request has been processed.

2. Personal Shopping Orders

All purchases are made based on the client's request and approval.
Once payment is received and the item is purchased, no cancellations or refunds will be issued.
We are not responsible for product dissatisfaction (e.g. wrong size, color, or fit) if the order matches the client’s instructions.

3. Out-of-Stock or Unavailable Items

If an item becomes unavailable before purchase, clients may receive a full refund or opt to select an alternative item of equivalent value.
Refunds for unavailable items are only processed if no transaction has taken place with the retailer.

4. Shipping Forwarding

Once a package has been dispatched and tracking has been provided, no refunds will be issued, even in cases of carrier delay, customs hold, or delivery failure.
We are not liable for damage or loss during shipping unless insurance was purchased at the client’s request.

5. Damaged or Lost Packages

If shipping insurance was added, we will assist in filing a claim with the courier.
Refunds from insurance are subject to the carrier’s investigation and approval.
Without insurance, we are not responsible for any loss or damage.

6. Incorrect Address

Clients are responsible for submitting accurate shipping information.
No refunds will be issued for failed deliveries due to incorrect or incomplete addresses.
Reshipping is possible at the client’s expense if the package is returned.

7. Returns and Exchanges

We do not accept returns or exchanges for any item unless pre-arranged and agreed in writing.
In cases where returns are accepted:
- Return shipping costs will be borne by the client.
- Original service fees are non-refundable.

8. Service Fees

All service and handling fees are non-refundable once payment is made.
These fees cover time, effort, and order processing.

9. Disputes & Chargebacks

We aim to resolve any issues amicably. Please contact us before raising a dispute.
Unjustified chargebacks may result in termination of service and legal action.

10. Policy Changes

We reserve the right to update this policy at any time. Changes will be posted on our website with an updated effective date.

11. Contact for Refund Inquiries